Refund Policy

Refund Policy - the basics

All sales are final, with exceptions for damaged or incorrect items.

This return policy establishes that all sales are final except in situations where the purchased item is damaged or does not match the product description. This policy is designed to protect both the consumer and the business by setting clear expectations regarding returns.

Exceptions to the "all sales final" policy

Exceptions to the "all sales final" policy include the following:

Damaged or defective items: A refund, repair, or replacement may be provided if a product is damaged or defective upon arrival. The customer is responsible for returning the item in the same condition it was received. Deductions from refunds may apply if the returned item's condition is worse than when it was received.
Item not matching description: A return or exchange may be available if the received item differs significantly from the product description on the website or in a physical store.

Reporting a damaged or incorrect item:

Notify the customer service team within 7 days of receiving the order if you receive a damaged or incorrect item.

Provide the following information:

Order number and item details
A clear description of the damage or discrepancy
Photographs of the damaged item or discrepancy, including the packaging

The customer service team will review the claim and provide instructions on returning the item or receiving a replacement or refund.

Important notes

Returns for damaged or incorrect items are subject to inspection and approval. The right to refuse returns that do not meet the specified conditions is reserved.
In some cases, a partial refund or alternative resolution may be offered depending on the severity of the damage or discrepancy.
Consumer rights laws in certain regions may offer additional protections regarding damaged or defective products.

For any questions or assistance regarding this return policy, contact the customer service team at 918-851-3999 or Motherroadmercantile@gmail.com